Delivering Your Digital Vision

Archive for the ‘Starmount’ Category

Three Advantages Mobile Point-of-Sale (POS) Delivers

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As we announced earlier this week, we are collaborating with long-time customer, Urban Outfitters, Inc. to develop a mobile point-of-sale (POS) solution for their stores. With a strong focus on delivering a differentiated customer experience, the mobile POS application will bring many advantages to Urban’s retail floor. I thought we’d highlight three here:

1. Optimized Customer Service

The Apple Store located just minutes away from Starmount’s offices here in Austin is constantly packed with people. Especially on a hallmark day like today with the release of the iPhone 4, customer service has to be rock solid. Not only can a store associate demonstrate product and answer questions, but they also have the ability to search inventory and close the sale all in the same spot where you might have first walked in to tinker with a new toy. For a retailer like Urban Outfitters, this personalized service will be extended to quickly and easily help their customers find items, clothing and shoe sizing, and more. No longer will customers be obligated to wait in line at the register to find or pay for an item. Personalizing how store associates interact with customers will set the in-store experience apart and truly optimize the many touch points where service is advantageous in the purchase decision process.
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Heading to NRF Retail’s Big Show

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Our bags are packed, extra layers of clothing will be worn (we are from Texas…) and we are headed to the National Retail Federation’s Big Show which starts Monday, January 11th, continuing through January 13th. We invite you to join us at the Jacob K. Javitz Convention Center in New York City. If you are planning to attend, we’ll be in booth #2164. If you are in New York and haven’t made plans yet, have no fear as we have some complimentary free passes so that you can be a part.

In case you didn’t know, Starmount will launch Marquis, a new digital signage solution at the NRF. Read the rest of this entry »

In the spirit of giving…

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As the end of a busy, challenging yet successful year comes to an end, Starmount employees pulled through with another important goal that we set for ourselves. This time the goal wasn’t a product launch or a successful software implementation, instead our goal was to help those not as fortunate this holiday season. Collectively, our team here in Austin came together and raised money and gathered boxes of canned food items for the Capital Area Food Bank.

Our employees raised $555 in cash to donate and that $555 was then matched by our company which means we collectively gave $1110 to families in need this holiday season. Sometimes, we may take our day to day life and lifestyles for granted, but as someone who has visited homes like the ones that Capital Area Food Bank provides assistance for, I know what an impact even a little help can have on a family in need.
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Software as a Service, really!

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Before I start, I believe a short introduction is in order. I’m a software engineer but those that know me will tell you that I’m probably the least techie person they’ve known. I’ve even been called a technophobe by my son since I still own AND program my VCR at home, and will probably never own an iPhone or similar since I’m the guy with the “Don’t touch my screen” sign on my laptop – and I mean it! And yet, here I am writing my first blog entry ever…

I’ve been writing software for about 20 years, implementing retail solutions for the last 12 years, one year in between implementing web sites for non-profit organizations, and yet I’ve never been as touched by a potential client’s visit as I was a couple of weeks ago.

In the span of a couple of days we visited a pediatric ward busting at the seams, and a family clinic’s pharmacy. The pediatric ward experience is almost impossible to describe. It was truly one of those times where “you had to be there”. Read the rest of this entry »

Unearth the Holy Grail for DOOH

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Holy Grail I read an interesting article on Digital Signage Insights concerning the future of digital-out-of-home (DOOH). The article poses the question “Why can’t the next great media company emerge from the digital out-of-home space?”

For years digital signage vendors have focused their attention on developing powerful digital signage software that accommodates small networks through large enterprise deployments. The number of companies that exist in this space is amazing, approximately 300 or more by some accounts. However, as all of us in the industry know, the technology is evolving very quickly and just providing a digital signage product that facilitates placing text, graphics, and video on digital screens is no longer enough to compete in the industry – the bar is rising. Vendors have to consider online, social media, mobile, place-based media, user-generated content, hand-held devices, and wireless to be competitive.

The article goes on to say that “it’s critical to leverage the fullness of the medium while paying attention to, and planning for, our shifting media landscape. The DOOH industry cannot be looked at as though it were outside of the sphere of other media properties. It isn’t a separate entity. It is a piece of a robust ecosystem, in which symbiotic relationships foretell success.”

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Discussion about DOOH or Digital Signage

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doohThere is an ongoing discussion in the blogosphere concerning the name of digital signage. Some claim that the term digital signage doesn’t fit the ad-based digital signage networks – they prefer Digital Out-of-Home (DOOH). However, to most, DOOH doesn’t fit the implementation of digital signage in corporate communications, education, public spaces, transportation, etc.

I remember going through this discussion several years ago when the technology was referred to by a myriad of names including: narrowcasting, captured audience, digital posters, corporate TV, etc. Back then POPAI took on the chore of developing some guidelines and specifications on the naming characteristics of the technology. These standards and more can be found on the POPAI Digital Signage website.

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Digital Signage: Needs to become Mission Critical in the Retail Industry

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According to the study, “Marketing & Media Ecosystem 2010,” a joint effort by the Association of National Advertisers, the Interactive Advertising Bureau, the American Association of Advertising Agencies and management consulting firm Booz, Allen, Hamilton, 51 percent of respondents identified limited experience with digital media. The study indicated that fewer than 25 percent of respondents to a recent study of marketers, agencies and media companies said their organizations were “digitally savvy,” while more than 90 percent reported they plan to increase what they spend on their digital marketing efforts. The disparity highlights the inherent problem with advertising on digital signage networks.

As I have said in the past and continues to be true today is one of the serious impairments to growth of the digital signage industry is the fact that retailers do not recognize digital signage as a mission critical application. Because of this, retailers who are considering digital signage are easily convinced to delay the implementation of digital signage networks when the economy or other internal business issues are encountered.

This intrigues me because studies of digital signage deployments around the world have indicated that over 90+ percent of customers who travel through a store recognize digital signage advertising and are attracted by the ads displayed on the screens. Up-sale of products and services, due to digital promotions and focused in-store advertising, has increased as much as 35+ percent is various retail locations around the world. Other studies have indicated that from 50 to 70 percent, depending on the research you read, of customers make purchase decisions while they walk through the store.

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Imperative Group Expands into the US

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An announcement of some importance, I think, happened today with the Imperative Group announcing that they are expanding into the US marketplace. Imperative is a home network development and communications agency located in Europe. Imperative provides a wide range of services to help retailers, media and technical businesses connect, develop, innovate and communicate their digital retail and out-of-home media projects that deliver end-user value and competitive advantage.

Imperative’s network development services currently include business case development, proof of concept studies, new product development, and project/insight management. Communication services include the creation and delivery of marketing & business development strategies, public relations, and Orientation, Strategy & Development (OSD) workshops.
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How Network Size Impacts Digital Signage Service Choices: Survey

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funny-pictures-seal-penguins-phone-network

I was reading an interesting survey conducted by Bill Gerba at Wirespring. Bill, through his blogging, is recognized as one of the eminent reporters on the digital signage industry. Bill conducted a digital signage costs survey. The second report on the survey, How Network Size Impacts Digital Signage Service Choices, delves into the impact of network size and service choices.

In this article the survey breaks down the differences between: Small Network Experience Only, Large Network Experience Only; Mixed Network Experience; and No Network Experience operators. The survey asked questions concerning: project management; logistics management; strategy consulting in-house; in-house project planning; content strategy consulting in-house; content production and management in-house; network operations management; and installation services. Read the rest of this entry »

Starmount Team competes in Silicon Labs Marathon Relay

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relay-icon

The Starmount Marathon Team participated in the Silcon Laboratories Marathon Relay on September 27th, 2009. Luke Marino served as Team Captain and helped coordinate the relay team. The event was a benefit for Junior Achievement organization and Starmount was proud to be a part.

The race was broken down into five legs: a 12k, two 10k’s, and 2 5k’s. Luke Marino began the marathon, running the 12k with a time of 59:06.4 minutes, followed by Peter Fierro running the first of two 10k’s with an official time of 53:48.3 minutes. The second 10k was run by Sudhir Madyastha at an official time of 44:38.5 minutes. The Sun began to heat up the course and Beth White started on the first of the two 5k’s, with Steven Hughes following up with the final leg of the race with a time of 40:39.7.

A new Guinness World Record was set (not by us), and Starmount finished 29th in the Corp. Open Odds/Ends category among some 89 teams competing.

Congratulations to the Starmount Team, who are already preparing for next year’s race.